FAQs

How do I make an appointment?

For your first visit, you can ask your dentist to refer you to us giving the reasons why they would like you to be seen OR you can contact us  yourself, if you wish to be seen privately

If you are already a patient, then contact us directly.

If you have a disability or might require help or special facilities, let us know so that we can help you.

 

How do I decide if I want braces?

It’s really important that you decide that you want orthodontic treatment. Your orthodontist will have explained what is proposed and what it is hoped to achieve. They will have covered different options including not having orthodontic treatment.

Treatment takes, on average, between 1½ and 3 years with appointments every few weeks. You need to cooperate with the treatment otherwise it will not work – see How can I speed up my treatment? The time between appointments is when progress is made – not at the appointment itself.

Also, any orthodontic appliances require a high standard of cleaning. If food debris and plaque is allowed to build up about the braces, then the material will attack the tooth enamel and damage the gums. The damage may be permanent.

 

How can I speed up my treatment?

Be on time for your appointments

Wear your appliances and any rubber bands as directed

Keep your teeth clean and see your own dentist for regular check-ups

Do Not Break The Braces.

 

When do I get my braces off?

When all the spaces are closed

When the upper teeth fit the lower teeth properly

When the teeth are straight.

 

Why do I need a dentist?

We are a specialist orthodontic practice. We do not offer general dentistry or have a hygienist. It is important that your mouth is well cared for and in good condition before you start orthodontics and during treatment.

 

Why do you need my medical history?

Orthodontics is a safe and very common procedure but we need to know your medical history so that we treat you in the safest and most appropriate way possible. We will ask about any medical conditions, syndromes, operations, allergies or medicines you may be taking. Please mention everything in your medical history, even if you think it is not relevant. We do not want to put you at any sort of risk.

Also, let us know if anything changes – accidents, medication, etc or if you change your doctor.

Your medical history will be kept confidential along with details of your treatment. We only contact other medical professionals if it is necessary and with your permission.

 

Who regulates you?

Dentists must be registered with the General Dental Council: General Dental Council (GDC), 37 Wimpole Street, London W1G 8DQ, tel: 020 7167 6000, email: information@gdc-uk.org, website: www.gdc-uk.org to practice in the UK and adhere to their guidance: Standards for Dental Professionals.

All of our orthodontists are on the Orthodontic Specialist List of the GDC. They trained as dentists and then undertook a minimum of an extra 3 years full time training in orthodontics.

The Orthodontic Practice is registered with the Care Quality Commission: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA, tel: 03000 616161, email: enquiries@cqc.org.uk, website: www.cqc.org.uk and was last inspected on 17 October 2012. The full report is here.

During a routine inspection

We spoke with five people who were all very positive about the service that they received from The Orthodontic Practice. People told us that they received a friendly service, were kept well informed and were offered choices about their treatment.

One person said, “I have no complaints at all. I have always had a great service from the dentist”.

Another person said, “I am so pleased with how my teeth look now, the staff here have always been very kind and respectful of me, they always ask me my opinion.”

Another person said, “When I see the difference this practice has made to my daughter’s teeth, and how happy she is with them, I am so pleased for her. They have been very kind to her here and made us all feel very comfortable”.

Orthodontic treatment under NHS England is supervised by the Local Operation South East Region

 

What can I do if I am unhappy with my treatment?

Our aim is to deal with complaints in the way in which we would want our complaint about a service to be handled.

If you have any concerns, please contact us as soon as possible so that we can discuss these with you. Our aim is to make sure that you understand your options and that you are happy with any treatment provided.

If you want to know more, here is our Complaints Procedure

 

Anything else?

If you have any other questions, contact us